Research for the car breakdown sub-plot of my Peeping Kong story.
Car breakdown Patrol Customer Comments – Looking for job specific terminology
- needed a tow home or a roadside repair
- ‘Employee of the Month’
- the call centre staff.
- the roadside assistance engineer
- when our car lost power with smoke coming out of the exhaust.
- an RAC patrol van passed our car.
- We waved him down and showed him our membership card.
- his meal break
- Today we called you out to attend to “Maisie” our 1938 Morris Eight as she had become unwell.
- Wayne proceeded to follow us 20 miles home
- Dave from the RAC,
- (call sign 3020)
- He diagnosed the breakdown as a ’clutch hydraulics’ problem
- could not be fixed at roadside.
- towed us to the nearest RAC approved Nissan garage
- BMW 525 suffered a sudden and catastrophic power steering failure.
- breakdown helpline call centre
- local RAC approved garage, Car Care Centre,
- pending diagnosis and repairs
Millions of drivers face the risk of being left at the side of the road if their cars break down, amid concern that staff at some recovery operators employed by one of the UK’s largest networks are refusing to attend call-outs.
A leaked letter from Call Assist, a network with millions of customers, appears to respond to mutiny among workers who, with no warning, are rejecting jobs and leaving customers waiting on the roadside for long periods at night and at weekends.
Sources claim a crisis is building up in the roadside-recovery industry, with customers suffering longer delays as a result of small operators turning down commercially unviable contracts.
Martyn Rainbird 
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